PLAY TV Privacy Policy

LAST UPDATED: July 1, 2024

Brightcove Inc. and its affiliates (“Brightcove” or “we”) want you to be familiar with the information we collect about you when you use our web and mobile apps (collectively, the “App” or individually, the “Web App” or “Mobile App”), how we use and share that information, and the choices you have regarding the information you provide. This Privacy Policy (“Privacy Policy”) describes our practices with respect to information collected through the App.

This Privacy Policy does not address information that may be collected through other services offered by Brightcove (the “Brightcove Services”). For more information about information collected through Brightcove Services, please see our please see our main Privacy Policy under the Prospective Customers & Website Visitors or the Customers & their Viewers Sections, respectively.

 By using the App, you agree to this Privacy Policy, the policies referenced in this Privacy Policy, and our Terms and Conditions. If you do not agree to this Privacy Policy, the policies referenced in this Privacy Policy, or our Terms and Conditions, please do not use the App. If you have any questions about this Privacy Policy, or our privacy practices generally, please contact us at privacy@brightcove.com.

 

Contents of this Privacy Policy:

 

·       Information We May Collect

·       How We May Use Your Information

·       How Your Information May Be Shared

·       International Data Transfers

·       Other Important Notices Regarding Our Privacy Practices

·       User Rights

·       Region-Specific Disclosures

·       EU-U.S. Data Privacy Framework Notice

·       Security

·       Changes to this Privacy Policy

·       How to Contact Us

Information We May Collect. We may collect information from or about you, such as:

·       Personal information that you voluntarily provide, including name, title, company, address, and email address.

·       Login credentials.

·       Communication preferences.

·       Unique IDs such as IP address and device IDs.

·       App-viewing activity, such as pages visited, videos watched, duration of sessions and search terms.

·       Referring domain, destination domain and destination path.

·       Approximate Geolocation data.

To the extent permitted by applicable law, we may also combine information you provide to us, either via our website, the App or via another means (such as at a trade show or from our customer and prospect profiles) with publicly-available information, such as your organization's name.

Information Collected by Automated Means. We may collect certain information about you by automated means, such as your MAC address, IP address, computer or device type, screen resolution, OS version, and browser type and version. This information is collected by most websites and Apps and is used to optimize your experience with the App.

Cookies and other tracking technologies. We and our third-party service providers may use cookies or similar technologies to collect information about you, such as personal information, information about the devices you use to access the Web App and your interactions with the Web App. For more information about the use of cookies or other tracking technology on the Web App, please review our Cookies Policy.

We may also use web beacons in our App and in email communications. Web beacons, also known as clear GIFs or single-pixel GIFs, are small image files that we, or our third-party service providers, place in our App and in emails. Alongside cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page in the App, or opened or acted upon an email. This information allows us to measure the performance of our App and our email campaigns.

Mobile App: Our Mobile Apps (e.g. for iOS, Android, etc.) do not use cookies, but may use tracking technology to, for example, authenticate you as a registered user, allow you to use the Mobile App's features, and help us understand how our Mobile Apps are being used. You cannot opt out of mobile tracking technologies, but you may delete your Mobile App and use the web versions of our services instead.

Do Not Track. The App does not recognize a “do not track” setting (or similar mechanism) from your browser to indicate that you do not wish to be tracked or to receive interest-based ads. Please see our Cookies Policy & Advertising Choices from the main menu for more information including how to exercise your rights to opt-out of cookies, analytics, and personalized advertising.

How We May Use Your Information. To the extent permitted by applicable law, we may use the information collected about you for the following purposes or in the following ways:

·       To communicate with you and to inform you of products, programs and services.

·       To fulfill your requests and respond to your inquiries, such as to send a requested white paper.

·       To send you important information regarding the App, including changes to App terms, conditions and policies. This information is important, so you may not opt out of receiving it.

·       To allow you to voluntarily participate in contests, surveys or promotions (collectively, “Promotions”). If you participate in a Promotion, we may request certain personal information, such as your email address. You should carefully review the rules, if any, of each Promotion, because the rules for each Promotion may contain additional information about our use of personal information that you provide in connection with the Promotion. To the extent that the Promotion's rules conflict with this Privacy Policy regarding the treatment of personal information, the Promotion's rules will control.

·       For our internal business purposes, such as for data analysis (including through automated systems and machine learning), benchmarking, reporting, audits, developing new products, enhancing our App, improving Brightcove Services, identifying usage trends and determining the effectiveness of our promotional campaigns.

·       To protect the security and integrity of our App, and to prevent and to investigate fraud and other misuses.

·       In an aggregated manner.

·       In combination with other information, collected online and offline, including information from third-party sources, to help us update, expand and analyze our records, identify prospective customers and provide products and services that may be of interest to you.

·       To comply with applicable legal or regulatory requirements and our policies, and to protect against criminal activity, claims and other liabilities.

·       In any other ways, with your consent or as permitted under applicable law.

How Your Information May Be Shared. To the extent permitted by applicable law, we may share personal information as follows:

·       With any of our current and future corporate subsidiaries and affiliates.

·       With our service providers, agents, vendors and other third parties we use to support the App and our business. These parties include, but are not limited to, third parties providing us with services such as website hosting, data analysis, infrastructure provision, IT services, customer service, analytics and email delivery services. These third parties are authorized to use your personal information only as necessary to provide these services to us.

·       With third parties (including third-party event sponsors) to allow them to contact you regarding products, programs, services and promotions that they believe may be of interest to you.

·       With third parties for marketing, advertising, Promotions, contests or other similar purposes. If required by applicable law, we will share such data for advertising and marketing purposes only in an aggregate de-identified manner.

·       With third-party sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, because they may contain additional important information about a sponsor's own information collection practices.

·       In connection with a corporate transaction, proceeding or reorganization involving the business activities for which the information is maintained. In the event that ownership of Brightcove or its business were to change as a result of a merger, acquisition or transfer to another company, your personal information may be shared. You will be notified via email and/or a prominent notice on our App, of any change in ownership, change in use of your personal information, and choices you may have regarding such change in use of your personal information.

·       As we believe necessary: under applicable law, including laws outside your country of residence; to comply with any law or directive, judicial or administrative order, legal process or investigation, warrant, subpoena, law enforcement or national security investigation or as otherwise required or authorized by law; to respond to requests from public and government authorities, including outside your country of residence; to enforce our policies, terms and conditions;  to protect our operations or those of any of our affiliates; to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and  to permit us to pursue available remedies or limit the damages that we may sustain.

Forums. We may enable you to post information to certain parts of the App (collectively, the “Forums”). Please note that any information you disclose through any Forum will be publicly available. We urge you to exercise discretion and caution when deciding to disclose personal information, or any other information, via any Forum. We are not responsible for the use of any personal information you disclose through any Forum. To request removal of your personal information from a Forum, contact us at privacy@brightcove.com. We will let you know if we are not able to remove your personal information.

Third-Party Sites and the App. We may provide links to other websites within this App as a convenience for our users. We may also inform users about third-party services or applications that can be used in connection with Brightcove Services, including services from companies associated with Brightcove's partners program (as further described on our website). This Privacy Policy does not cover, and we are not responsible for, the privacy, information or other practices of any third parties, or of other websites, applications or services operated by such third parties. Your activities with, including your provision of personal information to, any such third parties or such third parties' websites, applications or services will be governed by the privacy policy of such third parties. The inclusion of a link within the App does not imply endorsement of the linked website by Brightcove. We are not responsible for the use of any personal information you disclose to or through our customers or partners or third-party sites, applications or services.

Cross-Device Identification. When you use your mobile device to interact with the App, we may receive information about your mobile device, including a unique identifier for your device. We and our service providers and third parties we collaborate with, including ad networks, may use cross-device/cross-context tracking. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones and tablets), which can result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.

 

International Data Transfers. The App, and the features and functionality of the App, may be provided using resources and servers located in various countries around the world, including the United States and other countries. Therefore, personal information about users of the App may be transferred, processed and stored outside the country where you access the App, including to countries where the level of data protection may not be deemed adequate by the local legal or regulatory authority in the country of origin of the data. By using the App, you consent to this transfer. We will protect the privacy and security of personal information we collect in accordance with this Privacy Policy, regardless of where it is processed or stored.

European Residents:  If you are a resident of the European Union (the “EU”), the European Economic Area or Switzerland, please see our Additional Privacy Notice for Certain European Residents and our EU-U.S. Data Privacy Framework Notice below.

Other Important Notices Regarding Our Privacy Practices.

Opt-Out. If you no longer wish to receive marketing-related emails from us, or you prefer that we not share personal information about you in the future with our affiliates and/or with third parties, you may opt out by following the “unsubscribe” instructions in the latest such message you have received or by contacting us at privacy@brightcove.com. Please specify whether you are opting out of receiving messages from us or from us sharing your information with our affiliates and third parties.

We will endeavor to comply with your request as soon as reasonably practicable. If you opt out as described above, we will not be able to remove your personal information from the databases of third parties with whom your personal information has already been shared by you or at your direction. If you wish to cease receiving marketing-related emails from such third parties, please contact them directly.

Retention Period. To the extent permitted by applicable law, Brightcove will retain personal information about you for the period of time appropriate for us to fulfill the purposes outlined in this Privacy Policy or as necessary to comply with our legal obligations, resolve disputes or enforce our agreements, whichever is longer.

Use of the App by Children. The App is not directed to children under the age of 16. Children under the age of 16 should not provide personal information through the App. If you become aware that a child has provided us with personal information, please contact us at privacy@brighcove.com.

User Rights.

You may request, and we will provide you with, information about whether we hold any of your personal information. You may request access to, or correction or deletion of your personal information, by contacting us with your full name and email address at privacy@brighcove.com, or submitting a request, yourself or through an authorized agent, here. We will respond to your request as required by law.

Region-Specific Disclosures

Notice for Certain European Residents.

 

The following additional notice applies to residents of the European Union, the European Economic Area and Switzerland who visit the App.

Personal Data and Processing.  For the purposes of this additional notice:

“Personal Data” means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such natural person. 

“Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Purposes and Legal Bases for Processing Personal Data. Brightcove processes data for the purposes as set forth in this Privacy Policy, including providing the App and other services to users as explained in the How We May Use Your Information and How Your Information Is Shared sections.

Our lawful bases for the Processing of Personal Data are: (i) consent and/or (ii) any other applicable lawful bases, such as our legitimate interest in engaging in commerce, offering products and services of value to the users of the App, preventing fraud, ensuring information and network security, direct marketing and complying with industry practices.

Compelled Disclosures.  Brightcove may be required to disclose Personal Data in response to lawful requests by public authorities, including disclosures necessary to meet national security or law enforcement requirements, or pursuant to judicial orders. 

Additional Rights for European Residents. As a resident of the EU or a country following substantially-similar legislation regarding the protection of Personal Data, you may have one or more of the following additional rights available to you:

Access. To request a copy of the Personal Data we have collected about you by contacting us at privacy@brightcove.com.

Rectification & Erasure. To request that we correct or delete any Personal Data about you that is incomplete, incorrect, unnecessary or outdated.

Objection. To object, at any time, to Personal Data about you being Processed for direct marketing purposes.

Restriction of Processing. To request restriction of Processing of Personal Data about you for certain reasons, such as, if you consider Personal Data about you collected by us to be inaccurate or if you have objected to the Processing in accordance with your rights under Data Protection Laws and Regulations.

Data Portability. To request and receive the Personal Data we have collected about you in a commonly used and machine-readable form.

Right to Withdraw Consent. If Personal Data about you is Processed solely based on your consent and not for any other lawful basis, to withdraw your consent at any time, without affecting the lawfulness of our Processing based on such consent before it was withdrawn, including Processing related to existing contracts for Brightcove Services.

Right to Lodge a Complaint with a DPA. If you believe our Processing of Personal Data about you is inconsistent with the applicable data protection laws, to lodge a complaint with your local supervisory data protection authority (“DPA”).

To exercise any of the above-listed rights (with the exception of the right to lodge a complaint with a DPA, which you may do directly to a DPA), please contact us at privacy@brightcove.com. We will process any requests in accordance with applicable law and within a reasonable period of time. We may need to verify your identity before processing your request.

Notice for Canadian Residents.

Canadian residents may have additional rights under Canadian law. Please see the information provided by the Office of the Privacy Commissioner of Canada for additional details.

You, and we, confirm that it is our wish that this Privacy Policy and all other related policies be drawn up in English. Vous reconnaissent avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s'y rattachent.

Notice for California Residents

This California Privacy Notice (the “CA Privacy Notice”) supplements the information contained in this privacy policy and applies solely to individual residents of the State of California (“consumers” or “you”). This CA Privacy Notice provides additional information about how we collect, use, disclose and otherwise process personal information of individual residents of the State of California, either online or offline, within the scope of the California Consumer Privacy Act of 2018 (“CCPA”), as amended.  

Unless otherwise expressly stated, all terms in this CA Privacy Notice have the same meaning as defined in this Privacy Policy or as otherwise defined in the CCPA. 

Personal Information Disclosures

When we use the term “personal information” in this CA Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer.

Collection and Use of Personal Information

In the last 12 months, we have collected the following categories of personal information from the categories of sources set forth below, as described in the Information We May Collect and How We May Use Your Information sections of this Privacy Policy:

• Identifiers, such as your name, address, phone number and email address.
• Commercial Information, such as products or services you may be interested in.
• Internet/Network Information, such as device information, log, and analytics data.
• Approximate Geolocation Data, such as your general geographic location based on the log data we or our third-party providers collect.
• Profession/Employment Information, such as the industry you work in, the business or organization you are associated with and, where applicable, your title with that business or organization and information relating to your role with the business or organization.
• Inferences, including information generated from your use of the Site reflecting your preferences.
• Other Personal Information, including comments or opinions you provide to us through our Forums or other information you provide to us directly or through a third-party service, including messages you send us on social media.

Disclosure of Personal Information

In the previous 12 months, we have disclosed all of the categories of personal information we collect, explained in the table above, to third parties for a business purpose, as described in the How Your Information May Be Shared section of this Privacy Policy.

We do not “sell” personal information as most people would typically understand that term. However, we do allow certain third-party partners and providers to collect information about consumers directly through our Site for purposes of analyzing and optimizing our Site and ads, providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. To the extent this practice is interpreted to constitute a “sale” under the CCPA, please utilize the consent pop up on our website or through the link found here. You can also read our Cookie Policy & Advertising Choices for more information including how to exercise your rights to opt-out of cookies, analytics and personalized advertising.

California Consumer Rights

As a California resident, you may be able to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):

Right to Know.  You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you as well as information about how we collect, use, disclose, and “sell” personal information.

Right to Request Deletion. You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.

The Right to Opt Out of Personal Information Sales and Sharing. You have the right to direct us not to sell personal information we have collected about you to third parties now or in the future, and to opt out from combining your personal information across non-affiliated websites to provide you with personalized advertising.

The Right to Non-Discrimination. You have the right not to receive discriminatory treatment for exercising any of the rights described above.

However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products or services or engage with you in the same manner.

How to Exercise Your California Privacy Rights

To Exercise Your Right to Know or Right to Deletion

To exercise your right to know and/or right to deletion, please submit a request by:

• Emailing us at privacy@brightcove.com with the subject line “California Rights Request”, and provide your name and email address and that you're a PlayTV user, or submitting your request here.

We will need to verify your identity before processing your request. In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems and/or by other means.  Certain requests may require us to obtain additional personal information from you.

To Exercise Your Right to Opt Out of Personal Information Sales or Sharing.

We allow certain third-party partners and providers to collect information about consumers directly through our App for purposes of analyzing and optimizing our App and any ads, providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. To the extent this practice is interpreted to constitute a “sale” under the CCPA, please use this Link to opt out. You can also use this link to exercise your rights to opt-out of cookies used for personalized advertising or “sharing.”

Contact Us

If you have any questions or requests in connection with this CA Privacy Notice or other privacy-related matters, please send an email to privacy@brightcove.com.

Alternatively, inquiries may be addressed to:
 
Attn: Privacy Team
Brightcove Inc.
281 Summer Street
Boston, MA 02210

Notice for Texas Residents

Personal Information Disclosures

Collection and Use of Personal Data

Our collection, use and sharing practices for our business purposes are the same for all Prospective Customers, regardless of their residency. By category, that breaks down to:

• Identifiers;
• Contact information;
• Commercial information;
• Internet activity from our Websites;
• Professional information; and
• Approximate location.

Disclosure & Use of Personal Data

The categories of third parties with whom the above information is shared includes:

• Cloud service providers;
• Content syndicators;
• Marketing automation platforms;
• Analytics providers;
• Consent management platforms;
• Security & monitoring tools;
• Email and mail delivery services;
• Computing services;
• Consulting firms; and
• Chatbots.

Texas Consumer Rights

For those individuals that would like more information on the specific information collected about them, you have the ability to request:

• Confirmation that we’re processing your personal data, and to access it;
• That we delete the personal data about you;
• That we correct inaccuracies in data you’ve provided to us;
• A copy of the personal data you’ve provided in a portable format, if that is technically feasible;
• To opt out of the sale and processing of your personal data for targeted advertising; and
• An appeal to a denial of your request.

Brightcove does not process sensitive data or engage in profiling that has a legal or similarly significant impact on you, and therefore does not offer an opt out from such processing.

How to Exercise Your Texas Resident Rights

To Exercise Your Right to Know, Access, Deletion, Portability, Opt Out & Appeal

To exercise a data right, please complete the webform located here or email your request to privacy@brightcove.com. The minimum amount of information we will need to enable us to process your request is: your name, business or other email address, company name and country, and if applicable, state of residence, as well as your request type and your relationship to Brightcove. We will use your email and mobile phone number to verify your identity. We will not use your mobile number other than to assist in processing the request or in any other way you’ve previously permitted us to use it. We will process any requests within a reasonable period of time, and in any case in accordance with the law.

Where Brightcove receives a request from a Customer’s Viewer, we will refer the request to the Customer and support the Customer in responding to the request.

You can designate an authorized agent to make a data-rights request on your behalf. Authorized agents can submit requests on behalf of another individual by completing the form found here..

To exercise your right to opt out of the sale and use of your personal data for targeted advertising, please use this link:

Do Not Sell or Share My Personal Information..

You can also opt out of non-essential cookies through the cookie consent portal that pops up when you reach our Websites. To learn more about cookies, please visit our Privacy Controls section.

Appealing a Denial of Your Request

The law requires or permits Brightcove to deny your request to exercise your data rights in whole or in part for various reasons, including to prevent fraud or as necessary to provide you with requested services. Where you receive a denial, you may submit an appeal to privacy@brightcove.com within 45 days of receipt. Please include your name, email used to submit the request, the date and type of the denied request, and your belief that the denial was incorrect. We will review and respond to your request within the 60-day period provided by the law. You may be required to re-submit your request as provided in this policy as a result. If your appeal is denied you can contact the Attorney General

Contact Us

If you have any questions or requests in connection with this TX Privacy Notice or other privacy-related matters, please send an email to privacy@brightcove.com.

Alternatively, inquiries may be addressed to:
 
Attn: Privacy Team
Brightcove Inc.
281 Summer Street
Boston, MA 02210

Notice for Utah Residents

Personal Information Disclosures

When we use the term “personal data” in this Section, we mean information that we link or can be reasonably linked with an identifiable Utah resident acting in their individual capacity and not in their capacity as an employee or in association with a corporate entity. Unless we are referring to a resident of California, where we use the term personal information in other portions of this privacy policy, that term covers the same type of information as “personal data.”

Collection and Use of Personal Data

As part of your use of the Site, we may collect the following categories of personal data, as described further in the Information We May Collect and How We May Use Your Information sections of this Privacy Policy:

• Identifiers, such as your name, address, phone number and email address.
• Commercial Information, such as products or services you may be interested in.
• Internet/Network Information, such as device information, log, and analytics data.
• Approximate Geolocation Data, such as your general geographic location based on the log data we or our third-party providers collect.
• Profession/Employment Information, such as the industry you work in, the business or organization you are associated with and, where applicable, your title with that business or organization and information relating to your role with the business or organization.
• Inferences, including information generated from your use of the Site reflecting your preferences.

Other Personal Data, including comments or opinions you provide to us through our Forums or other information you provide to us directly or through a third-party service, including messages you send us on social media.

Disclosure & Use of Personal Data

In connection with providing our App and the Site, we may disclose all of the categories of personal data we collect, as listed above, to third parties for the business purposes described in the How Your Information May Be Shared section of this Privacy Policy. We do not “sell” your personal data.

Brightcove discloses these categories of personal data to the following types of third parties in connection with providing the Site or the App:

• Analytics providers;
• Cloud and data storage providers;
• Security tool vendors;
• App stores;
• Email management tools: and
• Marketing automation tools.

Utah Consumer Rights

As a Utah resident, you may have able to exercise the following rights, which may be limited by law, with respect to the personal data about you that we have collected:

Right to Know.  You have the right to know whether we're processing personal data about you, and to request a copy of that data.

Right to Request Deletion. You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.

Right to Delete. You have the right to request we delete the personal data that you have provided to use, subject to certain exceptions at law.

Right to Portability. You have the right to request a portable copy - if technically feasible and practical - of the personal data you have provided to us.

The Right to Opt Out of Sale and Targeted Advertising. You have the right to stop the sale of your personal data and to opt out from targeted advertising.

The Right to Non-Discrimination. You have the right not to receive discriminatory treatment for exercising any of the rights described above.

However, please note that if the exercise of the rights described above limits our ability to process personal data (such as in the case of a deletion request), we may no longer be able to provide you our products or services or engage with you in the same manner.

How to Exercise Your Utah Resident Rights

To Exercise Your Right to Know, Access, Deletion and Portability

You can exercise your right to know, access, portability and/or right to deletion by submitting your request here.

We will need to verify your identity before processing your request. In order to verify your identity and confirm the personal data as belonging to you, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems and/or by other means. Certain requests may require us to obtain additional personal information from you.

To Exercise Your Right to Opt Out of Personal Data Sale or Targeted Advertising.

We allow certain third-party partners and providers to collect information about you through our App for purposes of analyzing and optimizing our App and any ads, providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. Because this practice may result in targeted advertising, you can use this link. to opt out. You can also exercise your rights to opt-out of non-essential cookies using the cookie consent pop-up on our Site. If you would like more information on how we use cookies for personalization, advertising and analytics, please refer to our Cookie Policy & Advertising Choices, including your opt-out options.

Contact Us

If you have any questions or requests in connection with this UT Privacy Notice or other privacy-related matters, please send an email to privacy@brightcove.com.

Alternatively, inquiries may be addressed to:
 
Attn: Privacy Team
Brightcove Inc.
281 Summer Street
Boston, MA 02210

EU-U.S. Data Privacy Framework Notice.

EU-U.S. Data Privacy Framework Notice.  Brightcove is certified under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework and processes personal data who are residents of the European Union (“EU”), European Economic Area (“EEA”), the United Kingdom and Switzerland in line with our obligations and Data Privacy Framework principles, including purpose limitations, data minimization and providing a direct means of dispute resolution. For further information, please see our Data Privacy Framework Notice below. For those transfers of personal data that are not covered by the Data Privacy Framework, Brightcove relies on the most recent versions of the European Commission Standard Contractual Clauses as a transfer compliance mechanism to transfer personal information collected in the EEA, Switzerland and UK. We are responsible for the processing of personal data we receive under the Data Privacy Framework and subsequently transfer to a third party agent, and may be liable for onward transfers in violation of the Data Privacy Framework Principles.

Questions and Complaints.  If you are a resident of a country participating in the Data Privacy Framework, you may direct any questions or complaints concerning our Data Privacy Framework compliance to our Data Protection Contact listed below. We will work with you to resolve your issue.     

If you have not received timely response to your concern relating to data processed under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework, or we have not addressed your concern satisfactorily, you may contact our U.S.-based dispute resolution provider, at no cost to you, at https://feedback-form.truste.com/watchdog/request. If neither Brightcove nor our independent dispute resolution provider resolves your complaint, you may have the right to invoke binding arbitration through the designated panel. However, prior to initiating such arbitration, a resident of a country participating in the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework, must first: (1) contact us and afford us the opportunity to resolve the issue; (2) seek assistance from our designated independent dispute resolution provider; and (3) contact the U.S. Department of Commerce (either directly or through a European DPA) and afford the U.S. Department of Commerce time to attempt to resolve the issue. If a resident invokes binding arbitration, each party shall be responsible for its own attorney's fees. Pursuant to the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework, the arbitrator(s) may impose only individual-specific, non-monetary, equitable relief necessary to remedy any violation of the EU-U.S. Data Privacy Framework Principles with respect to the resident.

U.S. Federal Trade Commission Enforcement. Brightcove's commitments under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework, are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

Data Protection Contact. Your Data Protection Contact for the personal data that we process in connection with the App and the Website is:

 

Attn: Chief Privacy Officer

privacy@brightcove.com

Brightcove Inc.
281 Summer Street
Boston, MA 02210
Phone: +1 617 500 4947 

Please include sufficient information so we can understand and respond to your specific question.

Security.

The security of personal information that Brightcove collects from App users is of great importance to Brightcove. We use organizational, technical, and administrative measures to protect personal information under our control. No data transmission over the Internet or data storage system, however, can be guaranteed to be 100% secure. When you submit personal information via a lead form in the App (such as name, phone number, and email address), we encrypt the transmission of that data. If you have any questions about the security of your personal information, you can contact us at privacy@brightcove.com.

Changes to this Privacy Policy.

We may update this Privacy Policy to reflect changes to our information and privacy practices. If we make any material changes, we will notify you by posting a notice within the App prior to or simultaneously with the change becoming effective. Your continued use of the App after any such modification constitutes acceptance of any such modified Privacy Policy. We encourage you to review this page periodically for the latest information on our privacy practices. The date of last revision is shown at the top of this Privacy Policy.

How to Contact Us.

 

If you have any questions regarding this Privacy Policy, please contact us by email at privacy@brightcove.com, or call +1 617 500 4947, or write to:

 

Attn: Privacy Team

Brightcove Inc.

281 Summer Street

Boston, MA 02210

 

Please be sure to include sufficient information so we can understand and respond to your specific question or request.